Community Guidelines

Petmate was created with the aim to bring pet parents across the globe together. We hope that through our app you can connect with and befriend pet parents – as well as find the perfect friends for your pets!

Messages posted by Petmate community members are solely the opinion and responsibility of the person posting the message. All users posting to the Petmate Community must read this Community Posting Policy.Posting to the Community constitutes your agreement to the terms outlined in this Community Policy Guidelines.

While we’re the first to admit we’re not perfect, we strive to be impartial and conduct ourselves in the fairest manner as possible for all. In order to provide you with a safe and positive experience in our community, we will review profiles and the content posted by them. By following the “Policies and Guidelines,” you help to ensure that the Petmate Community remains an enjoyable environment for everyone. Violating these rules may result in your removal from both the Community and other Petmate services.

The following are the Policies and Guidelines and apply to “public” threads, private messages, visitor messages on user profiles, social groups, and any other form of communication within Petmate Community:

1. Remember the Golden Rule – Treat others as you’d want to be treated

Misunderstandings in online communities are quite common, often times because of the difficulty understanding the tone implied in other user’s remarks. In fact, quite often something you may interpret as being harshly worded or rude may just be someone else’s form of offering you support. Take extra care to be kind in your comments to other users and never react negatively to comments you perceive as rude or otherwise objectionable. Instead, it’s always wiser to end the discussion, ignore the comment entirely, or in more severe cases report the offense to our moderators by clicking the “Report” button.

2. Breeders and illegal activities plying to animals are STRICTLY prohibited

If any profile is seen to violate the following regulations, it will be disbled immediately.

Any and all pet-related/pet businesses that want to establish relationships with Petmate will be vet for the same.

3. Do not use abusive or disrespectful behavior.

Disagreements or conflict may arise in the course of discussion. Please remember to be courteous when disagreeing with others. Debate on differing opinions is appropriate. Personal attacks against other users, however, are not allowed.

The following behaviors are examples of what will not be tolerated in the Petmate Community.

  • Messages that are designed to personally berate or insult another user.
  • Any communication that is derogatory or inflammatory attempting to bait users into responding.
  • Personal attacks of any form are not tolerated
  • This list is non-exhaustive. ANY behavior that is patently offensive is also forbidden.

4. Requests for assistance

If you’re having a problem and need direct assistance, please reach out to us on the email id/phone number mentioned in the Contact Us section on the app.

5. Do not post personal information.

Please respect the privacy of others. Do not give out or share ANYONE’S personal information such as names, phone numbers, addresses, email addresses, etc. This applies to your own information and that of other users.

6. Do not make non-constructive posts.

Below are examples of prohibited non-constructive posts:

  • Spam – repetitive posting of the same topic or text or nonsensical posts that have no substance and are often designed to annoy other Community users. The solicitation or advertising of content or other goods, services, or other information not found or published on Petmate is considered “spam” and not allowed anywhere in our Community.
  • Advertising – Petmate prohibits posting of advertising links, images or content for the purpose of self-promotion. Creating profiles for the purpose of solicitation or advertising of content or any posts which could be interpreted as a solicitation are prohibited outside of their relevant Community..
  • Threads that make threats or use other combative language.
  • Threads that single out a user for ridicule.

7. NEVER impersonate another user, 

You are prohibited from impersonating anyone else

8. Do not post sensitive or confidential information covered by a non-disclosure agreement (NDA) or beta testing agreement.

Any information about Petmate or third party covered by a NDA or Beta Testing Agreement that is posted will be removed. Posters of the information may be banned from all Petmate Services and may face legal action.

9. User Generated Content

You may post images on the Community as long as they are of an appropriate and non-offensive nature and do not otherwise infringe the intellectual property rights of any party. The following images (or links pointing to such images) are examples of what may not be posted: any image which is sexually explicit, harmful, threatening, abusive, derogatory, defamatory, obscene, hateful, racially or ethnically offensive, contains profanity or depicts illegal activity.

Any image that is disruptive or, in Petmate’ sole discretion, appears to be in poor taste will be removed and your Community account may be banned.

10. Zero Tolerance Policy

Immediate suspensions from the Community can result from any of the following: the posting of pornography; remarks which are sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive; or vulgar which discuss or illustrate illegal activity; provide links to sites that contain any of the aforementioned.

11. Copyright

Petmate will respond to clear notices of alleged copyright, trademark or other intellectual property rights infringement. For more information, please visit our Membership agreement.

12. Suspension and Termination

Petmate shall determine, in its sole discretion, whether there has been a breach of these Community Policies and may take any action it deems appropriate.

Your use of the Community is conditioned upon your compliance with the Community Policies. Failure to comply with these Policies & Guidelines may result in Petmate taking any or all of the following actions:

  • Remove any material or postings you have made to the Community;
  • Issue a warning;
  • Suspend or ban your Petmate account and/or your use of the Community;
  • Disclose such information to law enforcement authorities as Petmate feels is reasonably necessary; and/or
  • Pursue legal action against you.
  • Petmate excludes all liability for: (a) any action taken in response to breaches of these Policies and Guidelines. The responses described in the Policies and Guidelines are not exhaustive, and Petmate may take any other action, in its sole discretion, it deems appropriate; (b) any loss or damage arising from the use of the Community by you; © any content posted or uploaded by users of the Community which shall include, without limitation, any liability for offensive and/or defamatory posts.

13. Changes to these Policies and Guidelines

Petmate may revise these Policies and Guidelines at any time by making changes to this page. You are expected to check this page from time to time to take notice of any changes Petmate makes, as they are legally binding on you. Some of the provisions contained in these Policies and Guidelines may also be superseded by provisions or notices published elsewhere on the Petmate site.

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